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Technical Support Engineer

Posted: 09 October, 2019

Job Descriptoin

Technical Support Engineer
Requisition ID: (19012616)
Primary Location: United Arab Emirates-Dubai-Dubai
Job Function: Customer Service
Job Posting Date: Sep 30, 2019, 10:23:01 AM

With the largest team of technology experts around the world, Emerson is your partner for flow measurement solutions. From consultation to solution to optimization and beyond, they're dedicated to helping you find the right flow technology for your application and business needs.

The Emerson Flow Solutions Group’s Metrology Team was formed to provide expert support throughout the Middle East & Africa. The Metrology Team provide consultancy support both internally to the Flow Solutions Group’s Service, Systems and Sales teams as well as directly supporting Emerson’s customers throughout the Middle East & Africa.

Now, the Metrology Team are looking for an experienced Technical Support Engineer to support the Flow Solutions business. The successful candidate will be joining a team of highly motivated individuals who share knowledge and experience within the Flow Solutions Group and are ready to take on new challenges to support the business.

Your sphere of influence may also include, but may not be limited to:

  • Management of the Technical Support mailbox, ensuring effective, timely response to customers and logging all support requests in CRM
  • Provide remote support for the start-up & commissioning of critical Flow systems & products and general fault finding related to customer process issues
  • Support the management and maintenance of the Flow Training demo equipment
  • Evaluate the warranty status of Flow Products by investigating and applying principles of operation and functionality
  • Specialize in the product troubleshooting
  • Act as a back-up to the training team by if needs arise.
  • Adhere to local and international Emerson Trade Compliance and Quality Management procedures, as well as the Emerson Ethics Policy, with respect to all business activities.
  • Adhere to Emerson’s commitment to Safety as a core business value: taking an active role in the prevention of injuries and accidents; consistently following established rules and procedures; using proper safety equipment; and reporting and correcting unsafe acts and conditions.
  • Recognising and accepting HSE Roles & Responsibilities as defined in Emerson’s Company Procedures.

To succeed, you’ll need to demonstrate:

  • Degree qualified in technical discipline (Instrument/Electric/Process) or relevant job experience; ideally 5 -10 years’ experience with Oil & Gas metering.
  • Demonstrated knowledge of Flow measurement products and systems.
  • Must have a good process understanding over complete supply chain, Production, Terminals, Pipelines, Storage, Refining and Transportation.
  • Must have knowledge of manufacturing and customer support processes, including Continuous Improvement Process and Project Management.
  • Must possess strong communication skills to ensure changes and improvements are understood by all.
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher.

As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.

Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.

Emerson - 9 days ago

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