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Sales Associate - Forever 21

Abu Dhabi
Posted: 11 September, 2019

Job Descriptoin

Key Responsibilities:
 Customer Service:
 Engage every customer within 5-10 seconds of entering the store with proactive greeting / acknowledgement.
 Understand and demonstrate customer care e.g. proactively offer assistance in what they are looking for and interest them in buying the merchandise.
 Take ownership of and deal effectively with customer queries/requests and complaints, in person and over the telephone.
 Obtain knowledge of products.
 Demonstrate selling skills; show various styles, colours and usage of a product.
 Ensure coverage of fitting rooms at all times and recognize importance of selling in the fitting room.
 Seek management support for handling challenging customer situations.

 Sales Performance:
 Know weekly and monthly store targets and strive to achieve all targets set for the store.
 Engage customers to increase units per transaction and maximize average customer purchase.
 Maintain the stock (product) available in the store.

 Stock:
 Minimize shrinkage in line with the targets and be aware of potential areas of shrinkage in your area/department.
 Eliminate stock losses and minimize product damage.
 Be alert to identify potential theft.

 Store Operations:
 Adhere to all company policies and procedures.
 Attend and contribute at meetings.
 Ensure control of expenses and wasteful practices.
 Perform general floor maintenance and housekeeping and keep the store areas tidy.
 Maintain knowledge of sales & promotions, policies regarding payment & exchanges and security practices.
 Report any price inconsistencies in product to the concerned supervisor/manager.
 Tagging and displaying new merchandise on the floor.
 Handle exchange and return of merchandise.
 If required to be involved in stock-take of your store or any other store assigned to you.
 Merchandising and Visual Merchandising.
 Ensure brand standards are in place and merchandising principles are always adhered.
 Receive and display merchandise in accordance with established policies and procedures.
 Recognize and report circumstances that require the attention of your supervisor/manager.

 Security:
 Ensure all security policies and procedures are adhered to.
 Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
 Any cash shortage / missing credit card slips / unsigned credit card slips etc. needs to be brought to the attention of the store manager immediately.

 Others:
 Participate in teamwork with other store staff to ensure achievement of Department/Store goals.
 Share knowledge and skills for the benefit of team members.
 Understand team member’s roles.
 Give and receive feedback to improve the team.
 Participate in the communication forum.
 Understand the environment and structure of business, including own contribution to business performance.
 Be aware of what is happening in the environment e.g. – Who are the competitors and what they are doing.
Naukrigulf.com - 19 days ago

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