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National_Call Centre Agent - Ajman

Posted: 23 May, 2020

Job Descriptoin

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.


To conduct outbound calls for service reminders or repairs through dedicated 800 lines. Receive bookings to load workshops in line with production attended hours and maximize the opportunity for team sales. The job holder should be able to communicate accurate information and cross sell existing service promotions, and contribute to customers retention initiatives

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes, not tasks

Execute the daily target of outbound calls in order to achieve the required quota of service booking. The job holder should be able to answer customer inquiries about service schedules and related items, as well as generating accurate service notifications and customer data /system updates.

Attend to customer inquiries regarding car status, products, services, promotions, locations and contact details of branches. In the case of technical inquiries, this needs to be referred in a timely manner to the team supervisor.

Courteously receiving customer concerns, and collecting relevant information in order to escalate to team supervisor

Convey a professional image of AFM by following set scripts and telephone etiquette standards.

To show flexibility and abide by assigned shift schedules, in order to maintain availability levels in the call center, and ensure timely response to customers, and welcome them with enthusiasm and courtesy.

Awareness of service rules and warranty conditions. As well as being updated with recent promotions in order to pass on accurate information

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job


Minimum Qualifications and Knowledge:

  • High School education
  • SAP and CRM knowledge is an advantage

Minimum Experience:

  • Minimum of 2 years of work experience
  • Experience in a customer service or call center role is preferred.

Job-Specific Skills:

  • Time management
  • Work to deadlines
  • Can work on own initiative
  • Good communication skills
  • Arabic speaking advantage but not essential

Behavioral Competencies :

  • A team player
  • Excellent Interpersonal Skills
  • Cultural awareness
  • Able to build strong relationships

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Al-Futtaim - 4 months ago

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