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Posted: 09 October, 2019

Job Descriptoin


  • Effective management of appointments & walk-ins.
  • Follow up of those patients who fail to attend after making an appointment.
  • Provides oversight for all administrative functions of the clinic services, in-cluding management of reception and cashier services, ensuring appropriate staffing support is available, doctors' timetables, ordering supplies, monitor-ing housekeeping and other customer services, monitoring insurance requests and approvals, managing requests for medical reports, resolving day to day op-erational issues and complaints, etc.
  • Performs regular rounding with patients and staff.
  • Provides regular reports of activity and staff performance and makes required improvements.
  • Coordinates with other departments’ e.g. Insurance, finance, nursing, etc. to ensure that consumer/patient's journey is smooth and efficient.
  • Monitors custom experience.
  • Resolves concerns, issues and complaints and escalates matters appropriately, if further investigation is required.
  • Provides and trains other staff to be proactive and deliver high quality customer service.
  • Undertakes customer service, improvement projects and other initiatives as directed.
  • Is a role model for excellent customer service


  • Bachelor's Degree
  • Three (3) years’ experience, preferably in a private hospital.

Al Zahra Private Hospital - 30+ days ago

How to Apply?